FAQ

Products

  • Are your bands made of "real" silver?

Yes, all our bands are made from sterling silver, the industry standard for fine silver jewelry. Sterling silver is 92.5% pure silver alloyed with a mix of harder metals like copper to give greater wear and durability.

99.9% pure silver is too soft for crafting jewelry.

Orders

  • Can I change/cancel my order?

Yes, but only prior to despatch. If the item has already been shipped, you cannot make changes to or cancel the order. 

  • Where is my order?

We aim to ship orders within 2 to 3 working days, but there may be a slightly longer delivery period during busy periods such as Christmas.

We offer various shipping speeds that vary from several business days transit time to a single business day. You'll be provided with a tracking number at checkout so you can track the whereabouts of your order and its estimated time of arrival.

Returns

  • How do I return an item?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition with in 14 working days of receipt. We will issue a full refund on receipt or if you prefer, will exchange the item for you.

  • Why have you not refunded the delivery charge?

Delivery charges (the postage you originally paid to have the order delivered to you) are non-refundable.